Customers have 30 days from their original order date to initiate a return. Special order, drop ships and custom merchandise may not be returnable. Items(s) must be in original condition and box, including all parts, accessories, and packaging. Health care supplies, used ropes and used saddles are not returnable. Your item(s) need to have the original receipt or proof of purchase.
Once we receive your item(s), we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item(s). Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, wrong item sent, etc). If we have made a mistake on the order, call the store at 605-234-6046, and we will be happy to issue a return shipping label to you to have the item(s) sent back at no charge to you. In the case of items returned for exchange, you will be responsible for shipping fees for the new item(s) to be sent back to you. If you receive a refund, the cost of return shipping will be deducted from your refund.